Warranty Information

Warranty Policy

All products are covered by our 1-year OpenBox warranty, unless otherwise stated.

OpenBox Warranty Badge

What does cover? (✓)

Technical, hardware or software issues that are not caused by the user and occur of their own accord.

What doesn't cover? (✗)

Any physical damage caused by the user such as scratched or cracked screens, unsupported software/operating system installations, water damage, liquid contact, user error, exposure to extreme temperatures, misuse or acts of nature.

Privacy Policy

Once we have reviewed your warranty claim, our staff and technicians will assess the damage and if we find the issue to be out of the customers control, we will either repair or replace the product.

Please be sure to store your sales receipt somewhere safe as we will need to refer to this when assessing a potential claim.

If you are having issues with your purchase or have further questions about our warranties, please email us at [email protected] or call us on 604-507-8324.

Please be aware that some products, such as smartphones and some home appliances, come with a 90-day OpenBox warranty.

We are not responsible for typographical or pictorial errors. Price and availability subject to change without notice.